Multi-Line Phone System-A Detailed Insight
What is a Multiline Phone System?
As the name suggests, a multiline phone system is a telephone system that lets multiple phone lines to be connected to a single phone system, allowing multiple calls to be made and received simultaneously.
As compared to traditional phones that are designed to transmit audio data between two parties at once, multiline phone systems for small business or large enterprise, allow multiple parties to be on the phone at the same time. This means that the multiline system is compatible with two or more phone line system configurations, irrespective of whether the lines are connected internally or externally.
External lines allow businesses to communicate with people outside the business like customers or clients. On the other hand, internal lines are used to communicate within the organization with employees or colleagues.
How to set up a Multiline Phone System?
There are basically two ways that businesses can use to set up their multi-line telephone system.
- On-premises
- On-cloud
Today, businesses are using different types of multi-line phone systems that comprise different functionalities and benefits. We will discuss types of multi-line phone systems later in this blog. First, let’s know more about on-premises and cloud-based multi-line phone systems.
- On-premises multi-line phone system: The on-premises multi-line phone system is a traditional phone system used by many established businesses. This type of system requires telecom equipment. For instance, an on-premises Private Branch Exchange (PBX) system requires various telecom equipment and technical expertise to manage.
- Cloud-based multi-line phone system: A cloud-based multi-line phone system is a modern phone system that presents in the cloud to provide unlimited phone lines. It uses the internet to make, receive, and manage calls. Instead of using physical phone lines, the system allows businesses to manage calls via computer software, a web browser, or a phone app.
On-premises vs cloud-based multi-line phone system
on-premises vs cloud-based multi-line phone system
How a Multiline Phone System work?
A multiline phone system works quite similarly to a traditional one-line phone system.
A traditional phone system works by transmitting packets of audio data through telephone wires to the recipient. Similarly, a multiline phone system also transmits packets of audio data to the recipient via telephone wires. The only difference is that multiline phone systems allow two or more lines to be transmitted.
multiline phone system
With the help of a cordless extension, users can connect another phone (or phones) as per their specific needs. Users can merge multiple phone lines into a single device to manage and screen multiple calls from their desk.
Different types of Multiline Phones
Based on the specific needs, businesses can choose any type of multiline telephone system. The most common types include-
- 2-line
- 4-line
- 6 and more lines
2-Line: The most common type of multi-line phone system is the 2-line system. It is generally used by small businesses, solo entrepreneurs, or home offices that have a predictable call volume. Multiline phone systems for small business are connected with 2 lines that can be used simultaneously, allowing users to take two calls at the same time.
4-Line: Small businesses that require more than two lines can find a 4-line phone system a perfect option. In other words, a 4-line phone system can be a good choice for businesses with a moderate amount of call volume.
6 and More Lines: Businesses with a high volume of incoming calls will require a multiline phone system with 6 or more lines. These systems provide better performance and even come with more customization options as compared to traditional phone systems.
Multiline Phone System Features
A multiline phone system comes with various advanced features some of which include-
Auto Attendant
The auto attendant feature is simply an automated menu that routes the callers to the most appropriate agent or department. Since callers are directed to the right person or department quickly, it helps in improving customer experience and satisfaction.